Find the support you need
Sometimes, it can be useful to speak to someone and make sure your insurance is working for you.
We understand that insurance can be a bit overwhelming.
We’re here to help you find the answers and solutions you’re looking for.
.svg)
Manage your policy online
Australian based support team
24/7 Emergency assistance
Do it yourself
Did you know, it’s simple to manage your insurance online.
Buy anytime, plus manage and claim most things online.
Fast, easy calls
If you need help we’re here for you. Just book an appointment online and we’ll call when it suits you.
Our team spends time before your appointment to understand what you need, making your call faster and easy.
How to speak to us and get support
You’re able to manage your insurance entirely online 24/7. Simply login here to get started.
Tell us what you want to do and we’ll get the process started.
We’ll guide you through your questions or updates by helping you use self service.
If at any time you can’t do what you want online, you can book an appointment and we’ll call when it suits you.
Questions? Get answers fast
Why appointments?
We'll call you at a date and time that suits you best, don't worry if you miss the call as we'll try three times in the same window.
Our insurance experts take time to understand who you are and what you want before they speak to you.
We protect your security by making sure policy changes can only be done by authorised people on your policy.
If you need emergency assistance
You can call us anytime, from anywhere in the world.
If you need extra care and support
We’re here to help if you need assistance, for example if you are experiencing financial hardship, facing difficulties arising from domestic family violence or other vulnerable situations. Where practical, we can also provide assistance with translation and interpreting services.
If you're not happy with us
If something’s gone wrong we’d like to hear about it so that we can fix it. We’ll listen, and work with you to try to resolve the problem. Click here to learn more about how to make a complaint, or follow up on one.