We’re here to help

Sometimes, it can be useful to speak to someone and make sure your insurance is working for you.

We’re here to answer your questions about getting insurance, managing your policy or making a claim.

Man wearing a headset whilst typing on computer

Do it yourself

Did you know, it’s simple to manage your insurance online.

Buy anytime, plus manage and claim most things online.

Fast, easy calls

If you need help we’re here for you. Just book an appointment online and we’ll call when it suits you. 

Our team spends time before your appointment to understand what you need, making your call faster and easy.

If you need emergency assistance

You can call us anytime, from anywhere in the world.

If you need extra care and support

We’re here to help if you need assistance, for example if you are experiencing financial hardship, facing difficulties arising from domestic family violence or other vulnerable situations. Where practical, we can also provide assistance with translation and interpreting services.

If you're not happy with us

If something’s gone wrong we’d like to hear about it so that we can fix it. We’ll listen, and work with you to try to resolve the problem. Click here to learn more about how to make a complaint, or follow up on one.